At On 50 will be holding a return and exchange campaign from August 16th (Wednesday) to August 22nd (Tuesday)!
Shipping costs for returns and exchanges will be free during this period!
If you receive the product and the color, size, shape, or texture of the product is different from the image, please contact us at the email address below within 10 days from the date of delivery.
·name
·order number
Please contact us with your details.
aton50@kily.co.jp
(All responses to this campaign will be made via email. We will not be responding via phone or fax.)
Please take this opportunity to see At On 50 products in person!
*Please note that we cannot accept returns or exchanges in the following cases. *
・If the product label or tag has been torn off, or if any of the accessories (enclosed invoice, catalog, shipping guide) are missing. ・If the product has been used (however, if it has been tried on cleanly indoors, we will not accept a return) (exchangeable) or products that have been renovated, washed, or cleaned; products that have been worn or used; or products that have smells, stains, or stains under the customer; If the product is significantly different from the actual product, or in addition to the above, if the Company determines that it is inappropriate to accept returns or exchanges.
*Precautions when returning or exchanging*
・Once a return request has been made, it cannot be changed to an exchange request. ・If the item is returned to us without contacting us, we will not be able to take any action. In that case, it will be disposed of as necessary.
・Please note that if the item you wish to exchange is out of stock, delivery may be delayed.
・If you would like to exchange an item, we will check the inventory, but it may not be available due to sold out or discarded items. In that case, we apologize for the inconvenience, but we will accept returns.
Returns and exchanges will only be accepted once per purchase.
